Privacy Policy

This Privacy Policy describes what information Refinalis Research Sciences collects, how it is used, and the choices available to you.

Information we collect

• Account information: name, email address, and password (if you create an account).
• Order information: shipping and billing address, order contents, and order history.
• Communications: messages sent through the contact form or support email.
• Usage data: basic analytics about how the site is used, collected in aggregate.

How information is used

• To process and fulfill orders, including shipping and customer support.
• To send transactional emails (order confirmation, shipment updates, password resets).
• To send newsletter or product updates only if you opt in.
• To maintain and improve the security and functionality of the site.

Data sharing

Information is shared with service providers strictly as needed to operate the store (for example, payment processing once enabled, shipping carriers, and email delivery). We do not sell personal information.

Your choices

You can unsubscribe from marketing emails at any time, request a copy of your data, or request deletion of your account by contacting support@refinalis.com.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to fulfill and service orders, comply with legal, tax, and accounting obligations, prevent fraud and maintain security, resolve disputes, and maintain accurate business records. Some records, including order and transaction history, may be retained after an account is closed when necessary for these purposes. Service providers we use for functions such as payment processing, hosting, and email delivery may retain information according to their own privacy policies and retention practices. To request access to or deletion of personal information, contact support@refinalis.com. We will respond to applicable requests subject to records we are legally permitted or required to retain.