Return Policy

Because our products are intended for laboratory research use and their integrity depends on unbroken storage conditions, most sales are final once an order has shipped.

Eligible returns

• Items that arrive damaged in transit — every order includes free shipment protection; see the Shipment Protection Policy.
• Items that are defective or materially different from what was ordered.
• Orders shipped in error (wrong product or amount).
• Unopened, unshipped orders canceled before fulfillment.

Not eligible

• Change of mind after an order has shipped.
• Choosing the wrong product, strength, quantity, variant, or shipping address — if an order was fulfilled exactly as you confirmed it at checkout, this is not eligible for replacement or return.
• Opened research materials, except where the issue itself is an incorrect, damaged, or defective shipment reported within the window below.
• Products that have left cold-chain or specified storage conditions.

How to request a return

Contact support@refinalis.com with your order number within 7 days of delivery to report an incorrect, damaged, or defective shipment. Approved returns are resolved by replacement or refund at our discretion.